Shipping & Returns policy
We maintain a commitment to our customers privacy with strong policies that respect and ensure the security of your personal information. The information provided to us is used solely for credit card processing and to ensure that the order is shipped correctly.
Delivery and Standard Courier Charges
Our Standard Delivery Charge is £25 plus VAT per Order. This delivery rate is applicable to orders of Foamseal 200 and Foamseal 600 DIY polyurethane spray foam packs. This rate is for UK mainland delivery only. Please contact us if you require delivery overseas or to non mainland areas of the UK as a special shipping rate will apply. Accessories not ordered with a Foamseal pack will be sent by First Class Post via Royal Mail. There will be no charge for the postage and packaging of accessories sent using this method. Should you wish for your accessories to be sent via recorded delivery please contact us for shipping rates.
From receipt of your order, subject to the item/s being in stock, we hope to be able to deliver your purchase to you within 3 working days. Please contact us should you require the items sooner. We will e-mail you to let you know when your purchase has been dispatched. It is not possible to change or amend your order after this time. We will also advise by email the date on which your purchase will be delivered. Please note that the secure online payment is processed immediately with credit/debit cards debited as the order is placed. If the items you have ordered are not in stock we will email you to advise when these will become available.
Delivery of your order will be by registered Courier and they will require a signature on delivery of the items. If you are unable to be at home to sign for the delivery, we are able to deliver to an alternative address, such as your work address or we can give instructions to the driver to leave the parcel safely at your house; in the shed or garage for example. Deliveries will take place between 8am and 6pm Mon-Fri.
If you would like to collect your order directly from our Foamseal office in Petworth, West Sussex this can be done from 9am to 5pm Mon-Fri, by prior arrangement only. Please contact us for details and to place your order for collection.
Returns and Refunds
Under the UK Distance Selling Regulations, you have the legal right to cancel your order within seven working days upon receipt of the goods.
To cancel your order within 7 days, please contact us to arrange the return of your item/s. The item must be returned to us in the original packaging and in a complete and re-saleable condition. We regret that we cannot accept cancellations of orders where the item has been used, even as a small test.
For your protection, we recommend that you use a recorded-delivery service for the return the goods or contact us to arrange a collection by our Courier.
Please note that you will be responsible for the costs of returning the item to us unless we delivered the item to you in error, or if the item is damaged or defective. As soon as the goods are returned to us, we will refund the relevant part of the purchase price for that item. We regret that we cannot refund the shipping charge on returned orders.
Returns After 7 Days
No orders will be accepted for return without our prior written approval and on terms to be determined at our absolute discretion. If we agree to accept any such goods for return then you shall be liable to pay a handling and re-stocking charge of 20% of the value of the returned goods. Such goods must be returned, unused and undamaged, carriage paid, to us in their original shipping cartons. For your protection, we recommend that you use a recorded-delivery service for the return the goods or contact us to arrange a collection by our Courier. As soon as the goods are returned to us, we will refund the relevant part of the purchase price for that item. We regret that we cannot refund the shipping charge on returned orders.
We are unable to accept the return of items that have been misused or damaged due to user error. User error is not refundable. Please carefully read and strictly adhere to the instructions, directions, warnings and cautions given. The user assumes all risk as to the use of the product. Failure to follow all instructions, directions, warnings and cautions shall release Foamseal Limited from any and all liability. For a guide to using Foamseal please view our Instruction and Troubleshooting pages on our website. Comprehensive instructions are included with every kit and can be found on our website. This product is warranted to be free from defects. The Company shall not be liable for any consequential or other damage or remedy; its sole obligation and your exclusive remedy are limited to product replacement.
This does not affect your Statutory rights under the Sale of Goods Act (1979) as amended, nor rights under the Consumer Protection (Distance Selling) Regulations October 2000.